Gardeners Wembley Park Terms and Conditions
Gardeners Wembley Park provides professional gardening and outdoor maintenance services on the terms set out below. These Terms and Conditions apply to all bookings, quotations, and service agreements made with us, whether the work involves regular maintenance, one-off garden care, planting, turfing, hedge trimming, pruning, clearance, or related tasks. By making a booking, the customer agrees to be bound by these terms. 
These terms are intended to be clear and fair, and they form the basis of the contract between the customer and the service provider.
For the purposes of these Terms and Conditions, “we”, “us”, and “our” refer to the gardening service provider, while “you” and “your” refer to the customer or person placing the booking. References to “services” mean any work agreed in writing, by telephone, by email, or by any other confirmed booking method. Our gardeners operate with reasonable care and skill, and the scope of work will always depend on the customer’s instructions, site conditions, weather, and access to the property.
These terms are designed for a legal service page and should be read carefully before any work begins. 
If any part of these terms is unclear, it should be considered in line with the written quotation, invoice, or job confirmation issued for the specific booking. In the event of any conflict between the booking details and these Terms and Conditions, the specific written agreement for that job will normally take priority, unless the law requires otherwise.
1. Booking Process
A booking with Gardeners Wembley Park is only confirmed once we have accepted the request and, where applicable, received any required deposit or initial payment. Enquiries may be made by phone, email, online form, or other accepted booking methods, but no service date is guaranteed until confirmation has been issued. We reserve the right to decline a booking if the requested work is outside our service scope, if the site is unsuitable, or if scheduling capacity has been reached.
At the time of booking, you must provide accurate information about the property, the type of work required, access arrangements, parking restrictions, water supply if relevant, and any known hazards. If the information provided is incomplete or inaccurate, we may need to revise the quotation, change the appointment time, or withdraw from the job. The customer is responsible for ensuring that the area to be worked on is accessible and safe enough for our gardeners to carry out the agreed services.
Our quotation may be based on the information supplied at the time of the enquiry or following an inspection of the site. 
If the actual conditions differ from those described, for example due to excessive overgrowth, hidden waste, restricted access, or additional labour required, we may need to amend the price before continuing. Any material change to the agreed scope should be approved by the customer before the extra work is performed, where reasonably possible.
2. Services and Performance
We aim to provide gardening services with reasonable care, skill, and diligence. Our team may use hand tools, powered equipment, or specialist methods depending on the task and site conditions. The exact timing and sequence of work may vary, and minor adjustments may be made where weather, safety concerns, or operational issues make this necessary. Any estimates of duration are given in good faith but are not guarantees unless expressly agreed in writing.
Customers must ensure that pets, children, fragile items, ornaments, and private belongings are moved away from the working area before the appointment begins. We are not responsible for delays caused by an inability to access the site, lack of safe working space, or the presence of obstacles that were not disclosed in advance. Where a service requires entry to the property, the customer must ensure that someone is available to grant access or that access arrangements have been confirmed in advance.
We may refuse to carry out work that is unsafe, illegal, or likely to cause damage to property, plants, structures, or utility services. Although our gardeners will take reasonable precautions, gardening activities may involve unavoidable disturbance to soil, turf, planting beds, or nearby surfaces. Any fragile or valuable items located near the work area should be removed or protected by the customer beforehand.
3. Payments
Payment terms will be stated in the quotation, invoice, or booking confirmation. Unless otherwise agreed, payment is due on completion of the service or within the period specified on the invoice. For larger projects, recurring maintenance arrangements, or where materials must be ordered in advance, we may request a deposit, staged payment, or full prepayment. The requirement for any such payment will be made clear before the booking is confirmed.
All prices are stated in pounds sterling and may be subject to VAT where applicable. We reserve the right to correct pricing errors or revise quotations if the information originally supplied was inaccurate or incomplete. If a customer fails to make payment by the due date, we may charge reasonable recovery costs and statutory interest where permitted by law. Non-payment may also result in suspension of future services, cancellation of bookings, or recovery action.
Accepted payment methods may include bank transfer, card payment, cash, or another method agreed in advance. Receipts or invoices will be issued according to our normal billing process. Customers are responsible for ensuring that payments are made in full and that any bank charges, transfer fees, or other payment processing costs do not reduce the amount received by us. If payment is made by a third party, the original customer remains liable unless agreed otherwise in writing.
Where a customer disputes an invoice, the undisputed portion must still be paid by the due date. Any concerns about the work or charge should be raised promptly so that we may investigate the matter. Delayed complaints do not automatically justify withheld payment. If an error has occurred on our side, we will correct it as soon as reasonably possible, whether by amendment, credit, or refund, depending on the circumstances.
Any discount, promotion, or special rate offered for Wembley Park gardeners services will apply only in accordance with the stated conditions of that offer. Offers may be withdrawn or amended at any time before booking confirmation. Unless expressly stated, discounts cannot be combined with other promotions or applied retrospectively to completed work.
We may charge additional fees for waiting time, repeat visits caused by missed access, emergency call-outs, or work that must be rescheduled due to circumstances outside our control. Any such charges will be reasonable and proportionate to the actual extra time, labour, or costs involved.
4. Cancellations and Rescheduling
If you wish to cancel or reschedule a booking, you should notify us as soon as possible. Cancellation rules may vary depending on the type of service, the notice given, and whether materials or labour have already been allocated. For standard visits, reasonable notice may avoid a charge, but late cancellations may still incur a fee where we have already reserved time, staff, or equipment for your appointment.
If a customer cancels after we have started preparing for the job, including purchasing materials, assigning a team, or travelling to site, we may deduct the relevant costs from any deposit paid or invoice an appropriate cancellation charge. Where the customer repeatedly cancels or reschedules, we may require prepayment before accepting future work. This protects our schedule and helps ensure fair availability for other clients.
We may also need to reschedule due to adverse weather, unsafe conditions, equipment failure, staff illness, or other circumstances beyond our reasonable control. In such cases, we will make reasonable efforts to offer a new appointment. We will not usually be liable for any indirect loss arising from rescheduling, provided that we act reasonably and keep the customer informed.
5. Customer Responsibilities
The customer must provide truthful and complete information about the site, expected work, underground services if known, and any restrictions that could affect the service. The customer must also ensure that the garden or outdoor area is suitable for the agreed task. If the work involves access to shared areas, communal spaces, or neighbouring boundaries, the customer should secure any necessary permissions before the appointment.
Any items that are not intended to be removed, cut, trimmed, or disposed of should be clearly identified in advance. The customer is responsible for protecting sensitive plants, personal property, surfaces, and fittings that could be affected by standard gardening operations. If the customer asks us to work near structures, cables, pipes, or irrigation systems, the customer should disclose any known risks. We are not responsible for hidden defects, concealed services, or pre-existing damage not caused by us.
The customer must ensure that any required local permissions, landlord approvals, management company consent, or similar authorisations are obtained before work starts. Where the customer is not the property owner, they must have the authority to instruct us. By booking garden maintenance Wembley Park services, the customer confirms that they have the right to request the work and accept these terms.
We may pause or stop work if conditions become unsafe or if the customer fails to meet these responsibilities. Any time lost because the required information or permissions were not provided may be charged as part of the service or as a call-out, depending on the circumstances. If the job cannot proceed because of incomplete preparation by the customer, we are not liable for resulting inconvenience or delay.
During the middle of a job, changes to the instructions should be agreed before implementation wherever possible. If the customer requests extra work on-site, the price may be adjusted to reflect the additional labour, materials, or disposal needed. A verbal request may be treated as acceptance of the extra charge where the customer clearly authorises the work.
Customers should inspect the completed work promptly. If any issue is identified, it should be reported within a reasonable period so that it can be considered while the matter is still fresh and any corrective action is still practical.
6. Liability
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law. Subject to that, our liability is limited to losses directly caused by our negligence or breach of contract and which were reasonably foreseeable at the time the contract was made.
We are not liable for indirect, consequential, or purely economic losses such as loss of profit, loss of business, or loss of opportunity, except where such exclusion is not permitted by law. We are also not responsible for pre-existing defects, hidden structural problems, defective equipment supplied by the customer, or damage resulting from inaccurate instructions or undisclosed hazards. Our liability for any claim relating to a specific service will not normally exceed the total fee paid for that service, unless the law requires otherwise.
Although our gardeners take care to minimise disruption, some degree of disturbance is an ordinary part of outdoor maintenance. Natural materials may react differently to pruning, cutting, or seasonal treatment, and we do not guarantee plant survival unless a specific written guarantee has been given. Customers should also note that weather, pests, disease, and pre-existing conditions can affect results beyond our control.
If any damage is caused by our negligence, the customer must allow us a reasonable opportunity to inspect the issue and, where appropriate, remedy it before any third-party repair is arranged. We will not be liable for damage that is not reported in a timely manner or for claims that are not supported by reasonable evidence. 
If a claim is made, the customer should take reasonable steps to prevent further loss or damage.
7. Waste, Green Waste and Disposal Regulations
Where our gardening services include clearance, cuttings removal, or waste collection, all waste will be handled in accordance with applicable UK waste regulations and environmental requirements. We may remove garden waste, green waste, soil, branches, hedge trimmings, and similar materials only to the extent agreed in the booking. Any items not included in the agreed waste scope may be left on site or charged as extra disposal, depending on the situation.
Waste transfer, segregation, transport, and disposal may involve licensed carriers, authorised facilities, and record-keeping obligations. The customer must not ask us to dispose of hazardous, commercial, clinical, or prohibited materials unless we have explicitly agreed to do so and have the necessary permissions. Items such as asbestos, chemicals, oils, paint, gas canisters, contaminated soil, or electrical waste require specialist handling and are outside standard garden waste arrangements.
If the customer requests waste removal, they must disclose the nature and approximate volume of the waste before the job starts. Unexpected waste volume, heavy debris, builder’s rubble, or mixed materials may result in additional charges or refusal of disposal. We reserve the right to separate waste streams where required by law or operational practice. The customer remains responsible for any undeclared prohibited waste left at the property.
Where waste is left for collection, it should be placed in a safe and accessible location unless we have agreed to move it ourselves. 
We may refuse to collect waste that is unsafe to handle, contaminated, or not reasonably identifiable as garden waste. If disposal regulations change, we may update our handling practices to remain compliant without needing to amend these Terms and Conditions immediately.
8. Governing Law and General Provisions
These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law requires otherwise. If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remainder will continue in full force.
No delay or failure by us to exercise a right under these terms will operate as a waiver of that right. We may update these Terms and Conditions from time to time, and the version in force at the time of booking will normally apply to that booking. Any variation to a contract must be agreed in writing or clearly confirmed in the booking record.
These terms represent the standard service conditions for Gardeners Wembley Park and are intended to support transparent, lawful, and professional service delivery. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these conditions. If a separate written contract exists, it may include additional terms that apply alongside these Terms and Conditions.